Shipping policy

Shipping Policy – PetPat Shoppy

Thank you for shopping with PetPat Shoppy. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully.

Order Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

Shipping Time

Estimated delivery times:

  • Within Kerala: 2–5 business days

  • Within India: 4–10 business days

Delivery times may vary depending on location, courier availability, weather conditions, or other unforeseen delays.

Shipping Charges

  • Shipping charges are calculated based on product weight, size, and delivery location.

  • Any applicable shipping fee will be shown during checkout.

  • Free shipping offers may be available on selected products or promotions.

Order Tracking

Once your order is shipped, tracking details will be shared through:

  • Email

  • WhatsApp

  • SMS (if available)

Customers can use the tracking number to monitor delivery status.

Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally happen due to:

  • Weather conditions

  • Transportation issues

  • High order volume

  • Incorrect shipping details

PetPat Shoppy is not responsible for delays caused by courier services, but we will assist customers in resolving shipment issues whenever possible.

Incorrect Address

Customers are responsible for providing accurate shipping information.

PetPat Shoppy is not responsible for:

  • Failed deliveries due to incorrect addresses

  • Additional shipping costs caused by wrong customer information

Damaged Packages

If you receive a damaged package:

  1. Take clear photos/videos immediately

  2. Contact us within 24 hours of delivery

  3. Include your order number and proof of damage

We will review the issue and provide a suitable resolution.

International Shipping

Currently, PetPat Shoppy may only ship within India unless otherwise specified.

Contact Us

For shipping-related questions or support:

Thank you for shopping with PetPat Shoppy.